Join to apply for the Customer Care Advisor - Social Media role at Cathay Pacific Join to apply for the Customer Care Advisor - Social Media role at Cathay Pacific Get AI-powered advice on this job and more exclusive features. Role Introduction Reports to: Customer Contact Team Lead This role is part of a global team in our Customer Care Department who are dedicated to provide peace of mind and build lifetime relationships through world class customer care. As the Customer Care Advisor, you should achieve the highest customer service standards when servicing and selling to customers. You will responsible to engage with customers on social media, including but not limited to Facebook and X (Twitter), to build the strong image of Cathay Promising and Structured Career Development Steps in Customer Care Department**Customer Care Advisor (III, II, I) > Senior Customer Care Advisor > Customer Contact Team Lead > Assistant Manager Customer Contact > Customer Contact Manager Key Responsibilities Engage with clients on social networking platforms to enhance Cathay's brand reputation Provide one-stop-shop customer service through all Digital (Live chat, Whats App, Facebook Messenger, etc.) and Telephone channels Recommend travel products, fares and services and provide after-sales support to customers Assist customers to buy and self-serve seamlessly through our websites and mobile application Handle reservation and ticketing issuance, re-issuance for travel plan alteration upgrades for the airline’s loyalty and frequent flyer member Assist customer to resolve disservice situations e.g., determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics Capture every sales opportunity to improve revenue generations Respond to feedback and general enquiries from worldwide 24 x 7 Support Customer Contact teams around the world when required Requirements Right to work in Hong Kong Minimum age of 18 Bachelor Degree in Communications/ Public Relations Good command of written and spoken English. Proficiency of spoken Cantonese and Putonghua Fresh graduates are welcome. Minimum of 1-2 years digital platform handling experience would be an advantage Proficiency in PC operation Customer service-oriented attitude with good communication and problem solving skills Good team player with an ability to work independently Ability to work organized and focused Ability to work under pressure Flexibility to work on shift schedules (including overnight, weekend, and public holidays)Benefits Being part of a world-class service brand to be proud of Roster based on a 5-day working week with flexible shift patterns to suit different lifestyles World-class training and structured career progression path A safe and collaborative working environment which embraces a diverse and inclusive culture Medical coverage & other flexible benefits Flexible retirement scheme Discounted travel across many airlines for you and your family Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer. Terms and Conditions Apply. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Cathay Pacific by 2x Get notified about new Customer Service Advisor jobs in Hong Kong, Hong Kong SAR. Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 3 days ago Service Stylist (Guest Relations)- The Langham, Hong Kong Assistant Customer Service Manager, Customer Relations Tsuen Wan District, Hong Kong SAR 20 hours ago Customer Care Advisor (English Speaking)Sha Tin District, Hong Kong SAR 2 weeks ago Customer Service Officer (The Kai Tak Mall)Customer Services Officer(Complaints & Enquiries)Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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