About the Role
We are looking for a proactive and resourceful Admin & IT Support professional to join our People & Culture and Digital Teams. This role ensures smooth daily operations across office administration, IT support, sustainability initiatives, and team coordination. The ideal candidate excels at managing multiple priorities, building strong vendor relationships, and supporting a collaborative, people‑first workplace.
Office Administration & Pantry Management
Maintain and stock pantry supplies including snacks, beverages (alcoholic and non‑alcoholic), coffee beans, and tissue.
Run errands for office supplies and manage general administrative requests.
Manage the P&C storeroom, including seasonal decorations, onboarding kits, and company souvenirs.
Build and maintain strong relationships with key partners: Eaton Hotel, Slowood, Loops Recycling, Muse Coffee, Apple, and others.
Serve as the main contact for third‑party IT support providers (Apple Care, Lenovo Windows Support, Asus Support).
People & Culture (P&C) Support
Provide proactive support to the P&C Team, including organizing team lunches and company‑wide activity planning.
Handle bookkeeping for P&C expenses and budgeting.
Distribute employee satisfaction surveys each quarter.
Sustainability Coordination
Plan and organize recycling pickups with Loops HK.
Coordinate coffee ground recycling pickups with Eco Greenergy.
Act as the main contact for Green It Up for weekly plant maintenance.
Travel & Emissions‑Aware Booking
Book flights and hotels for employee business trips following company guidelines.
Prioritize itineraries with the lowest possible carbon emissions.
Flag itineraries that may exceed budget for review.
Arrange shipping for various HQ departments.
Communicate with the supply team to use company shipping portals (Aramex, Fed Ex, SF Express).
IT & Equipment Management
Track and manage company‑wide electronic devices.
Coordinate electronic maintenance via third‑party support (Apple Care, Lenovo, Asus).
Manage in‑house IT cybersecurity and access card levels (e.g., makers space, creative studio).
Purchase IT necessities for HQ employees (HDMI cables, keyboards, mice, laptop stands).
Administer company platforms: Google Admin Console, Asana, Slack, and other digital tools.
Prioritize IT requests based on urgency and availability of temporary solutions.
Lead IT onboarding for new employees and ensure smooth offboarding.
Track and manage digital subscriptions.
Troubleshoot in‑house IT issues: Google Calendar, Logitech meeting room setups, projectors for workshops.
Sort and respond to administrative support requests based on urgency, providing temporary solutions where needed.
Qualifications
Strong organizational and multitasking abilities.
Experience managing vendor relationships and office operations.
Basic IT troubleshooting knowledge (hardware, software, admin consoles).
Familiarity with sustainability practices (recycling, waste reduction).
Proficiency with shipping portals (Aramex, Fed Ex, SF Express) and productivity tools (Google Workspace, Asana, Slack).
Excellent communication and problem‑solving skills.
Ability to work independently and prioritize tasks effectively.
Immediate availability is a highly preferred.
