Our client, a state-owned duty-free company with presences around the world, is looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong. Job Description Manage all aspects of Operations and front-line staff management. Participate in new retail BU operations procedure and control setup. Lead, develop and manage operations team to achieve company targets in sales, pillar planning, service standards, and other regular and ad-hoc objectives. Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction. Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; build good platforms for their career advancement and development. Drive an all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management to retail operations. Oversee sales and operational planning process, and monitor implementation. Formulate proper sales strategies and drive sales. Minimize operating costs and optimize operating resources through effective process management. Collaborate with internal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level. Analyze store daily performance with insights to propose short/long term initiatives. Job Requirements Degree holder or above. At least 8 years relevant experience, including 5 years at operation management level in retail; experience in managing beauty and cosmetics store is an advantage. Strong leadership, problem-solving and decision-making skills. Energetic and outgoing personality. Strategic mindset, passionate about work, creative, and detail-oriented. Excellent interpersonal skills. Team player, self-motivated, independent and able to multitask under pressure. Good planning skills, organized with strong numerical sense and business acumen. Good command of written and spoken English and Chinese; fluency in Mandarin is a plus. Base in store and work on shift hours. Candidate with less experience will be considered for the Assistant Operations Manager position.
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