Job Description • Adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)• Adhere to the expected service levels complying with service metrics such as Response and Resolution times.• Support Service Management / process related activities performed by the SMO with relevant delivery data.• End-to-end services for the application cluster / portfolio being managed Job Requirements • Hands-on in application Maintenance using ASP. NET, C#, IIS & SQL DB.• Should have worked in Support Environment with exposure to handle incident and problem tickets• Understanding of the ITIL Framework• Ability to understand the logical flow and business requirements• Exposure and work experience with other web/desktop platforms and automation frameworks would be an added advantage.• Ability to assist with writing stories / defects and helping to prioritize• Fluent in English and Chinese
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