Job Description Review the existing IT operation process and control, as well as the organization structure. Perform application knowledge transfer from current application teams on agreed application systems and maintain such knowledge base using Share Point to facilitate further use. Work with relevant support parties to make recommendations for automation and/or process revamp to enhance the efficiency and effectiveness of production support work. Assist in the implementation of improvement solutions, define priority, and escalate major production issues promptly, ensuring timely resolution delivery. Perform troubleshooting for any production issues and coordinate with the application teams and relevant support parties to resolve the issues. Perform system documentation on the current application environment, including application design, application architecture, system flow, database/interface specification, and operation manual. Job Requirements University graduate in Computer Science, Information Technology, or relevant discipline.5-8 years' hands-on working experience using Java, J2 EE, Weblogic, MS SQL Server, etc. Broad IT background with emphasis on the application development and support cycle related methodologies and technologies. Proven abilities in implementing and working in complex software solutions. Ability to build and maintain effective working relationships with all levels of management and staff. Ability to work independently and effectively prioritize tasks. Expert written, oral, interpersonal, and presentation skills. Fluency in English and Chinese.
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