We are seeking a motivated and experienced Contact Centre Assistant Manager with at least 2 years of experience in the customer service field. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to handle a variety of customer inquiries efficiently. Main Responsibilities: Respond to customer inquiries via phone, email, and chat in a professional manner under shift basis. Resolve customer complaints and issues effectively, ensuring a positive customer experience. Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores. Collaborate with team members and other departments to address customer needs and improve service delivery. Identify opportunities for process improvements and provide feedback to management. Adhere to company policies and procedures, ensuring compliance with industry regulations. Minimum Qualifications: Bachelor’s degree or above HKSI Type 1 RA is preferred At least 2 years of Contact Centre experience in the banking or finance industry Seniority level Entry level Employment type Full-time Job function Customer Service Industries Banking
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Assistant Manager, Contact Centre
600,000 HK$
Assistant Manager, Contact Centre
Hong Kong, Hong Kong, Hong Kong Island,
Modified April 12, 2025
Description
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600,000 HK$ / Per annum
Employer's info
OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. It is ranked by Bloomberg Markets as the world's strongest bank in 2011 and 2012.
OCBC Bank and its subsidiaries offer a broad array of specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC Bank’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has a network of over 470 branches and representative offices in 15 countries and territories, including about 350 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP.
OCBC Bank's insurance subsidiary, Great Eastern Holdings, is the largest insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia. Private banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted “Outstanding Private Bank in Asia Pacific” by Private Banker International.
For more information, please visit www.ocbc.com.
Specialties
Consumer banking,
Corporate banking,
Investment banking,
Global wealth management