Assistant Manager, Contact Centre

Hong Kong, Hong Kong, Hong Kong Island
Last update 2025-04-19
Expires 2025-05-19
ID #2724770527
600,000 HK$
Assistant Manager, Contact Centre
Hong Kong, Hong Kong, Hong Kong Island,
Modified April 12, 2025

Description

We are seeking a motivated and experienced Contact Centre Assistant Manager with at least 2 years of experience in the customer service field. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to handle a variety of customer inquiries efficiently. Main Responsibilities: Respond to customer inquiries via phone, email, and chat in a professional manner under shift basis. Resolve customer complaints and issues effectively, ensuring a positive customer experience. Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores. Collaborate with team members and other departments to address customer needs and improve service delivery. Identify opportunities for process improvements and provide feedback to management. Adhere to company policies and procedures, ensuring compliance with industry regulations. Minimum Qualifications: Bachelor’s degree or above HKSI Type 1 RA is preferred At least 2 years of Contact Centre experience in the banking or finance industry Seniority level Entry level Employment type Full-time Job function Customer Service Industries Banking
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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Assistant manager, contact centre
Min. Salary: 400000

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