Assistant Manager - Contact Centre and Remote Channel Join HSBC as an Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel, and make a meaningful impact in our organization. Wealth and Personal Banking (WPB) aims to deliver world-class wealth management and borderless banking solutions to our customers through innovative, mobile-first capabilities and exceptional service. Our key business areas include Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking, Strategy, COO, and Digital Transformation. Key Responsibilities: Handle inbound calls from Premier Customers, providing quality service and resolving queries. Understand customer needs and recommend suitable financial services and solutions. Assist Senior Team Managers in leading and mentoring agents to improve their skills and performance. Manage disputes, customer complaints, and suspected fraud cases as needed. Achieve key performance indicators aligned with business and regulatory standards. Adhere to procedures, policies, and regulatory requirements to protect customer and bank interests. Requirements: Proficiency in written and spoken English and Chinese; Mandarin is an advantage. At least 3 years of relevant customer service experience in banking or financial services, preferably in a contact center. HKSI licenses 1, 7, 8 and IIQE licenses 1, 2, 3, with ongoing CPD compliance. Strong customer service orientation, communication, and problem-solving skills. Knowledge of retail banking and wealth management products. Less experienced candidates may be considered for a Senior Wealth & Personal Banking Executive role. Join HSBC and achieve more! Learn more about careers at HSBC. HSBC values diversity and inclusion, fostering a workplace of continuous growth, flexibility, and professional development. We handle personal data in accordance with our Privacy Statement.
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