Job Description - Assistant Manager, Digital & Experience Innovation (240732) Assistant Manager, Digital & Experience Innovation - ( 240732 )Responsibilities: Design and implement new digital services and experience initiatives on HKIA’s official “My HKG” mobile application, online service booking platform, and other digital channels for a smart airport experience to passengers Co-work with internal departments and technology partners to devise use cases and proof of concepts for Generative AI and new-tech applications for operational efficiency and enhanced user experience, including AI Chatbot and robotics, etc. Support the implementation of recommendation engine for personalized passenger services (e.g. recommendations of airport services, facilities, shops, etc.) to enhance their experience Analyze passenger behavior, market trends, and performance metrics to inform product decisions and optimize the passenger experience W ork with data scientists and analysts to d evelop and implement A/B testing and other data-driven approaches to validate product hypotheses Establish and nurture partnerships in technology sectors (e.g. Travel Tech, Lifestyle Tech, Fin Tech, Insurtech, etc.) to introduce innovative services for passengers Evaluate technical feasibility of new features and ensure alignment between business requirements and technical solutions , including actively participating in technical discussions, technical document reviews Drive other digital operation initiatives and automation projects as required Supervise project plans and execution, coordinating with internal user departments, external contractors, vendors and business partners Foster an innovative culture within the team Requirements: Degree holder preferably in Computer Science, Information Technology, Data Science/Analytics, Information system, Business Administration with strong technology focus or other related discipline Minimum 6 years of relevant work experience in business/operations management, leveraging new technologies for business performance enhancements, with track records in driving changes for transformational projects, and implementing new technology use cases Strong business acumen, creative mindset, and entrepreneurial spirit Good leadership, interpersonal and presentation skills Knowledge in business data analytics tools, such as tableau and dashboards will be a credit Excellent command of both written and spoken English & Chinese (i.e. Cantonese & Putonghua)Proficiency in MS Office (i.e. Word, Excel and Power Point)
#J-18808-Ljbffr