Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities To assist the team head to formulate strategies and plans in align with bank's objectives and leading the team to achieve team's business goals and targets.

To formulate and produce the timely, accurate and quality MIS reports and share insights to facilitate decision making To develop the effective and efficiency way to compile the MIS data for MIS data maintenance To automate and streamline reporting journey To understand & provide report user requirement to build Operations datamarts To develop and maintain dashboards, key indicators for leadership team to track key metrics To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities To analyze the operation efficiency from operation data to optimize operation procedures Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points To liaise with stakeholders to facilitate the data requirement and logistics To streamline execution of the end-to-end data management process to improve the productivity and efficiency To conduct periodical review and health check to ensure accurate data are generated for study and analysis To draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption Requirements Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines Minimum 4 year's relevant experience in banking or financial industry SQL & Python programming skill is desired Process transformation mindset with related experience is preferred Good analytical and problem-solving skills Be data sensitive with sound presentation skills Detail-oriented, and able to work independently Initiative and a good team-player Good interpersonal and communication skills Proficient knowledge in business intelligence / data visualization tools like Qlikview/Qliksense and Tableau Ability to work under tight deadline and handle multiple projects Excellent command of written and spoken English and Chinese Less experienced candidates will also be considered Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.