Join to apply for the Business Coordinator role at Life@Emarsys Berlin/München1 day ago Be among the first 25 applicants Join to apply for the Business Coordinator role at Life@Emarsys Berlin/München Get AI-powered advice on this job and more exclusive features. Position Business Coordinator Department GC and SEA Revenue team Reports to Regional Vice President GCN & SEA, SAP Emarsys Stand-in Business Coordinator Overall purpose and objectives The Business Coordinator will support sales and customer engagement initiatives across the Greater China (GC) and Southeast Asia (SEA) regions, ensuring smooth coordination of pre-sales and post-sales activities tailored to local needs and business practices. This role serves as a vital link between lead generation and customer success. It combines the core responsibilities of a Sales Development Representative (SDR)—including prospecting, lead qualification, and outreach—with customer support and enablement tasks that enhance ongoing client relationships. The goal is to drive new business opportunities while keeping existing clients engaged and supported. Main tasks and duties Sales Prospecting and Pipeline Development Conduct outbound sales activities (calls, emails, Linked In outreach) to generate and qualify leads Attend marketing events and network to collect business cards and identify new opportunities Conduct discovery calls to assess prospect needs and align them with solution offerings Nurture leads through follow-ups and keep prospects warm until they are ready for handover to Account Executives Provide support in customizing region-specific sales materials and presentations for the Greater China and Southeast Asia markets, including gathering localized success stories, use cases, and ensuring language and cultural relevance. Assist in pre-sales activities such as preparing presentation decks, coordinating with internal teams for product demonstrations and coordinating client communications to ensure continuity in the sales process. Customer Engagement & Support Serve as a backup for Customer Success Managers (CSMs) by assisting with customer communications, including creating support tickets, sending reminders, and issuing usage notifications to existing clients to enhance engagement and ensure product adoption Sales & Marketing Enablement Prepare sales presentations, Business Review meeting (BRM) materials, and marketing decks tailored to client needs Consolidate local success stories and industry-specific use cases Assist in collecting and drafting documentation required for RFP submissions Conduct market research and build success case studies to support business development and marketing initiatives Log and maintain detailed records of client interactions from sales calls and meetings in Salesforce CRM to ensure accurate pipeline tracking and reliable reporting insights Administrative & Documentation Support Assist Account Executives and Customer Success Managers in drafting contracts, proposals, and addendums Maintain organized records of client interactions, proposals, and submitted materials Prepare an accurate sales forecast reports and CRM Management Further tasks--General requirements2-3 years of sales operations/ program management experience High aptitude for technology with strong knowledge and understanding of Excel, CRM’s, project management and communication tools. Previous use of Marketing automation tools and Salesforce.com an advantage. Strong analytic skills with high accuracy and attention to detail required. Excellent communications skills to enable cross cultural communications A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities will thrive in this role Virtual team builder that reaches out across the organization to build rapport and ensure execution. Software as a Service experience preferred Excellent English, Mandarian language skills Work environment Primarily office based Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Administrative Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Life@Emarsys Berlin/München by 2x Sign in to set job alerts for “Business Coordinator” roles. 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