GCB 4 - Senior Market Business Manager
Senior Market Business Manager supports Market Head and Desk Heads in business development, implementation of business strategy, and business risk management. He/she liaises with various Business Management and support teams (e.g. Legal and Compliance, Client Life Cycle Management, Operations, Finance, Tax, Technology, Credit, Communications, etc.) to ensure smooth business operations, satisfactory service level and key controls are operating in line with the Bank’s risk appetite, internal guidelines and legal/regulatory requirements.
He/she also supports the Market on ad‑hoc client requests, exceptional approvals, special situations, incidents, or complaints. Besides BAU, BM also leads or participates in various projects or initiatives related to the front office, including system implementation, process improvements, sales effectiveness and regulatory initiatives.
In This Role You Will
Support the Market Head in implementation of business strategies/initiatives; business development, marketing campaigns and client events; and collaborate with other lines of business or HSBC affiliates for business growth.
Support the Market Head in organizing strategy and performance meetings / business reviews, preparing materials / presentations and following up on actions.
Prepare financial reports / dashboards / Management Information (MIs) for Market Head, assist in budget allocations and monitoring / analysing individuals and teams’ KPIs.
Assist Market Head and Desk Heads in the management oversight of the platform and Relationship Managers (RMs), and ensure all policies and procedures are followed.
Monitor overdue and pending items / exceptions of RMs, and oversee risk issues across the Market.
Organise / assist in the orientation of new Desk Heads and RMs and ongoing training of existing staff as required.
Act as main contact point and conduit for the respective market for information dissemination and liaise with other support teams to ensure the business processes are managed efficiently and controlled, escalating and resolving day‑to‑day issues / queries.
Identify / lead / support business process and risk management improvements; lead / participate in projects / initiatives, e.g. provide or validate business requirements, participate in UAT of new systems, coordinate system implementation and training for frontline staff, support market communication and feedback, perform post‑implementation review and raise / prioritise enhancement requests.
To Be Successful You Will Need
Relevant working experience in Private Banking. Good business and product knowledge.
Excellent communication and inter‑personal skills.
Strong analytical, problem‑solving and organisation skills.
Leadership.
Good team player.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to the Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.
Opening up a world of opportunity
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
