Job Description
Responsibilities
Monitor the end-to-end product operations for international roaming or other products
Identify user needs and roaming usage scenarios; design and execute growth initiatives to improve adoption and conversion
Lead customer service quality and user experience improvements, handle complex escalations and high-priority complaints
Collaborate cross-functionally with Product Management, Engineering, Marketing, Sales, and Carrier Partnerships (including overseas operators) to ensure smooth delivery of product changes, operational readiness, and consistent user experience
Translate user behavior, business metrics, and market feedback into concrete product and service improvements; define and track operational KPIs and iterate based on outcomes
Requirements
Bachelor’s degree or above in Telecommunications, Product Management, Marketing, Management, or related fields preferred
Minimum 2 years of experience in the telecommunications industry, with familiarity in international operations, carrier cooperation models, and business processes
Solid experience with product lifecycle management, user growth techniques, and operational tooling
Strong knowledge of customer service process design, complaint handling, knowledge base management, and service quality metrics
Proven channel management capabilities
Experience in partner management or business development is a plus
Excellent presentation skills, ability to report to management in Chinese and English
Interested parties please send your full resume with current & expected salary via Apply Now. Please indicate the reference number in the subject line.
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