Main purpose of the Role:
AXA Hong Kong is committed to delivering market-leading employee benefits solutions through operational excellence, digital enablement, and customer‑centric transformation.
We are seeking a Business Solutions Manager to support large‑scale business and technology transformation initiatives through strong project management, change management, and business coordination capabilities, with occasional hands‑on business analysis support. This role plays a critical execution and integration function between business users, IT teams, vendors, and change stakeholders to ensure delivery outcomes are achieved on time, within scope, and with strong business adoption.
Key Responsibilities:
Project & Delivery Management
Support end‑to‑end delivery of complex business and system initiatives, including planning, execution, dependency management, risk mitigation, and benefits realisation tracking
Drive alignment across business, IT, vendors, and operations to ensure delivery milestones, scope, and outcomes are met
Prepare and manage delivery plans, RAID logs, governance materials including executive reports, Project Steering Committee paper
Change & Adoption Management
Support business change readiness through impact assessments, stakeholder engagement, communication planning, and training coordination
Partner with business leaders and frontline users to drive adoption of new processes, systems, and operating models
Track post‑implementation stabilization issues and continuous improvement opportunities
Business Analysis
Support business requirement gathering, user story documentation, and process design for selected workstreams
Facilitate workshops and working sessions to clarify business needs, validate solutions, and resolve design issues
Support testing activities including scenario validation, UAT coordination, defect triage, and business sign‑off
Governance & Risk Management
Ensure compliance with internal governance standards, risk controls, and regulatory requirements
Escalate delivery risks proactively and support mitigation planning with senior stakeholders
Continuous Improvement & Benefits Realisation
Support benefits tracking and outcome measurement post‑delivery
Identify operational improvement opportunities arising from solution deployment and business process redesign
Qualifications & Experience:
University degree in Business, Finance, IT, or related disciplines
Minimum 5–7 years’ experience in project delivery, business transformation, or consulting roles
Strong exposure to financial services, insurance, or employee benefits preferred
Solid understanding of project governance, delivery lifecycle, and business change management practices
Experience working with both business and technology stakeholders in large‑scale transformation initiatives
AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
