Essential Duties and Responsibilities Search guests'background, photo and interests, prior to arrival to ensure guest’s recognition. Review all the upcoming arrivals and in-house Special Attention Gueststo compile the next dayreport. Be responsible for advising relevant management for upcoming Special Attention Guests, so that special requirements and action may need to be addressed and taken accordingly. Arrange welcome/ turndown amenities based on the Amenity program and preferences for any Special Attention, Special Occasion Guests or suite guests Ensure all inputs of checked-in rooms in the computer are correct, such as guest’s profile, period of stay, form of payment, and rate applied. Maintain complete knowledge at all times of packages & promotions, room types & availability, scheduled group events and residence policies, etc. Requirements Proven background within a luxury hospitality environment, ideally within a similar guest facing role or in food and beverage, for a minimum of 2 years Good knowledge of Microsoft Excel and other Microsoft Office programs Passionate about a level of service that is personalized and anticipatory with a keen eye for detail Ability to focus attention on guest needs, remaining calm and courteous at all times Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage Strong interpersonal and problem-solving abilities Able to multitask, handle pressure and coordinate between different departments
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