Client Services - Global Custody

Hong Kong, Hong Kong
Last update 2024-06-15
Expires 2024-07-15
ID #2186504389
Client Services - Global Custody
Hong Kong, Hong Kong,
Modified June 8, 2024


Responsibilities Demonstrate a client servicing mindset and provide quality and meaningful support to clients.

Respond proactively to client inquiries related to corporate action, trade settlement, fund transfer, FX, and tax.

Take end-to-end ownership and collaborate with internal departments to prioritize client requests, deliverables, and issue resolution.

Assist clients with new market opening, account maintenance, and system access setup functions.

Maintain a strong knowledge of BBH businesses, products, systems, and internal workflows.

Develop a deep understanding of clients' business needs and identify opportunities to enhance overall client experience and service quality.

Complete monthly client reporting requirements.

Assist in maintaining and reporting on client service-related metrics.

Coordinate and monitor the receipt of all client documentation (tax, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to BBH/client.

Ensure timely escalation and follow-through on client issues and concerns by working with Supervisor and Client Service Manager.

Requirements Bachelor degree holder 3+ years of experience in fund accounting or global custody operations role Fluent in Cantonese, English and Mandarin Strong communication and interpersonal skills Application If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Janet Chang at.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Client services - global custody

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