HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting‑edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world’s population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today’s dynamic marketplace.
Website: https://www.hktteleservices.com/
Responsibilities
Handle customer enquiries in a professional manner via phone, email and live chat
Maintain good relationship with customer
Maintain high-level service standards
Welcome call‑centre background, hotline officer, general banking officer, teller and phone banking officer
Requirements
Degree holder OR passed in 5 subjects in HKCEE/HKAL/HKDSE
Call‑centre background, hotline officer is an advantage
Passed in IIQE Paper 1, 2 or HKSI Paper 1, 7 and 8 is an advantage
Good command in English and Mandarin
Shift duty
Working location: Quarry Bay
