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Customer Compliance Remediation Lead

Hong Kong, Hong Kong
Last update 2024-07-21
Expires 2024-07-20
ID #2237306396
Customer Compliance Remediation Lead
Hong Kong, Hong Kong,
Modified July 10, 2024


The Customer Compliance Team is a function with a global remit, whose primary purpose is to eliminate exposure to both LSEG and 3rd Parties by ensuring our clients are accurately licensed for our Services.

The group works with local front-line operations, as well as product, proposition, legal and finance teams across LSEG.

The Customer Compliance Remediation Specialist will work alongside the Commercial Director, focusing on resolving compliance concerns in line with organisational standards, improving and accelerating engagement from delivery of compliance review through to full remediation and final settlement What will you be doing? Working alongside LSEG Customer Compliance Commercial Director and Remediation Leads, leading and driving engagements with our clients post publication of a compliance report to resolve all identified compliance concerns.

Manage multiple customer conversations from the point that the compliance report is issued, working with relevant specialists and internal partners to generate remediation proposals which highlight identified concerns, required actions and timelines Work closely with internal partners, driving engagement and facilitate input, capturing and applying consideration of client specifics and concerns to craft the most effective engagement strategy.

Own the delivery of remediation proposals to the client, handling their objections and navigating any resulting negotiations through internal forums, maintaining focus on fair and reasonable conclusion to remedy all identified concerns.

Consistently apply our agreed standards in the remediation process, proactively contributing to the regular review of compliance processes and supporting documentation Provide direction and support to Sales and Account Management colleagues to promote adherence to our standards, acting as a point of escalation to support compliance remediations and ad-hoc client engagements, ensuring all agreed actions result in conclusion of the compliance exposures.

Engage Legal, Finance and Commercial Operations as required to secure required approvals, ensuring corrective licensing is applied to address exposures and revenue recovery is maximised Provide regular updates to broader Customer Compliance and Sales and Account Management leadership through the remediation engagement, providing visibility of associated fees and expected timelines, raising concerns to achieve a balanced conclusion.

What are we looking for? Proven experience working in financial markets and understanding of Market Data A proactive and dynamic colleague with a willingness to learn and contribute Strong time management skills, prioritising multiple priorities of varying complexity Organised, analytical and diligent attention to detail Skilled in communicating and engaging with executives and senior management both internally and externally.

Some experience in preparing and delivering commercial proposals, with confidence to lead negotiations, navigate objections and consider diverse perspectives to a fair and balanced conclusion Strong verbal and written communication skills to present the case from a compliance perspective, evidencing facts, metrics and legal clauses where required Ability to navigate unexpected challenges, think creatively and maintain momentum through to final compliant conclusion Excellent written and verbal communication skills in English, with a 2nd language preferable Solid understanding of Salesforce LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day.

They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer compliance remediation lead

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