Corporate Customer Service Executive (Part-Time)Corporate Customer Service Executive (Part-Time)1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide Job Description Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email Provide quotations for corporate clients and arrange food delivery to their workplace Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth Operate in a highly autonomous environment which empowers you to make decisions Contribute to high impact projects Strategically think about operational improvements and efficiencies Qualifications Able to work for 2-3 days per week (min. 16 hours)Open to undergraduate student Good to have work experience related to customer service, account management or process improvement etc. Passionate and enthusiastic attitude with professional customer service manner Self-motivated to go the extra mile and think out of the box to solve problems Ability to multi-task in an organized manner in a fast-paced working environment Fluency in both English and Chinese, including word processing Track record of building processes, tools, and teams that deliver amazing customer support Strong organizational skills, work ethic/grit, and attention to detail Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed Additional Information What We Offer An international team that you will learn and be inspired from A fast-paced environment to hone your entrepreneurial and professional skills A great collaborative working atmosphere with regular company and team events Responsibility from day one in a fast growing and global company Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function General Business Industries Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at foodpanda by 2x Get notified about new Customer Service Executive jobs in Hong Kong, Hong Kong SAR. Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 3 days ago Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome)Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago Assistant Customer Service Manager, Customer Relations Customer Service Supervisor / Officer (Serviced Apartment)Central & Western District, Hong Kong SAR 3 weeks ago Sha Tin District, Hong Kong SAR 2 weeks ago Officer, Specialist, Contact Centre, Consumer Banking We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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