Join to apply for the Customer Service Manager (Operation) , Private Banking Department role at Industrial and Commercial Bank of China2 weeks ago Be among the first 25 applicants Join to apply for the Customer Service Manager (Operation) , Private Banking Department role at Industrial and Commercial Bank of China Get AI-powered advice on this job and more exclusive features. Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively. Job Responsibilities Assist in the FATCA Project in implantation, as per management request Liaise with customer, FATCA related questions due diligence Assist the preparation, checking and processing of customer applications, account opening and transaction activities Coordinate with the other departments on operational issues regarding customers’ enquiries Ensure the daily operations comply with internal controls, procedures and policies Job Requirements University degree preferred Minimum 2 years banking / accounting experience Knowledge of application software such as MS Word, Excel and Chinese Word Processing Good communication and interpersonal skills Good written and spoken English and Chinese, including Putonghua Interested parties, please click "Apply Now" for application. Personal data collected will be used for recruitment purpose only. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Finance Industries Banking Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x Sign in to set job alerts for “Customer Service Manager” roles. Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured Lending(Assistant) Service Management Manager (To B)Assistant Manager - Contact Centre and Remote Channel Complaint Management and Service Project, Principal (Senior Manager)Manager, Customer Relationship (Complaint Handling)Customer Relationship Officer (Public Segment - Gen Y/Z)Tsuen Wan District, Hong Kong SAR 3 weeks ago Supervisor - Customer Services (Ticketing)Manager, Sales, Reservations and Customer Service Senior Manager, Retail Banking Services, Operations Manager Sales Support & Delivery (General)Complaint Management and Service Project, Principal (Senior Manager)AVP - VP, Cluster Manager - Branch Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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