Primary duties and responsibilities: Handle day-to-day customer enquiries via email, Whats App and online platforms Consolidate and report customer service trends for management review Support operation team in handling maintenance cases and related paperwork Maintain and update member records accurately Prepare required report updated Assist in other ad hoc administrative and operational tasks Job Requirements: Diploma holder or above in Business or related disciplines1–2 years' relevant experience in customer service / sales admin preferred Good communication and interpersonal skills, customer-oriented mindset Familiar with using Whats App / online communication tools for customer service Detail-minded, organised and able to multitask Proficient in MS Office (Excel, Word, Power Point)Working condition and benefit: Office at prime location of Causeway Bay Five-day work week Flexible working hours Double pay Medical and Dental insurance Performance bonus
