Join to apply for the Customer Services Officer role at Cathay Pacific Join to apply for the Customer Services Officer role at Cathay Pacific Get AI-powered advice on this job and more exclusive features. Role Introduction Reports to: Service Excellence Lead If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport. Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors. Promising and Structured Career Development in Airport Services Delivery Department**Customer Service Officer III > Customer Service Officer II > Service Excellence Lead > Manager on Duty > Duty Manager Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. Key Responsibilities Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon Airport Express Station, Sky Pier Terminal, and designated pre-flight registration locations Deliver a seamless airport experience to our passengers from check-in to boarding Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas Opportunities to assist some behind-the-scene operations tasks Prepare flight related documentations to ensure safe and an on-time operations Requirements Right to work in Hong Kong Minimum age of 18 HKCEE /HKDSE or equivalent qualification Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer with a competitive package Flexibility to work on shift schedules (including overnight, weekend, and public holidays)Customer service-oriented attitude and good communication skills As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test Benefits Being part of a world-class service brand to be proud of World-class training and structured career progression path A safe and collaborative working environment which embraces a diverse and inclusive culture Special allowance(s) is entitled to overnight and public holiday shifts Medical coverage & other flexible benefits Flexible retirement scheme Discounted travel across many airlines for you and your family Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Cathay Pacific by 2x Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 3 days ago Corporate Customer Service Executive (Part-Time)Assistant Customer Service Manager, Customer Relations Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome)Customer Services Officer(Complaints & Enquiries)Kwun Tong District, Hong Kong SAR 1 year ago Officer, Customer Services - Employee Benefits Customer Relationship Officer (High-Mid Value Segment)Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago Customer Service Officer (Campus Recruitment)Shenzhen, Guangdong, China CN¥5,000.00-CN¥7,000.00 2 years ago Customer Service Representative (Hotline)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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