We are growing! We are currently looking to hire a Freelance CX Trainer for our Academy Team in Hong Kong!Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. What you will be doing: Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams. Liaising with the Project plan to determine training needs, objectives and schedule training sessions. Supporting in designing effective training programs. Animating training sessions in class and online (Retail programs, workshops, etc.) and creating a vivid and dynamic environment to impact mindset change and behaviors. Inspiring participants through different methodologies (discussion, demonstration, game, and story). Able to coach (on floor or online). What you will bring along: Strong retail background and insight (luxury retail background is highly preferred). Minimum 5+ years’ experience related to service excellence, CX, and training field. Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team. Experienced in conducting learning activities with different interactive methods. Excellent communication skills with proficient language skills in Cantonese & English. Mandarin is a plus. Able to develop training material and activities is a plus.
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