SW8949 |20 Mar 2026 Senior Deskside Support Engineer (25-30k)
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
Provide first-level support for network, desktop hardware, and software problems.
Open service tickets, set priorities, and assign tasks to support engineers.
Identify, diagnose, and resolve IT-related issues (e.g. Office 365 authentication, Outlook, One Drive, Excel, Teams and Share Point etc.).
Handle email messages from customers seeking help.
Ask questions to determine the nature of problems and guide customers through troubleshooting steps.
Follow up with customers to ensure issues have been resolved.
Troubleshooting and maintenance of PC and mobile device services.
Install new printers, PC hardware, and software.
Reconfigure PC hardware, printers, and software due to office relocations.
Support VPN clients, mobile devices, and network access.
Assist with Windows 10 upgrades and software deployment.
Build PCs for new joiners or via SCCM for existing PCs.
Qualifications
Diploma or above in Information Technology, Computer Science, Artificial Intelligence and related fields.
5 years relevant experience of IT support.
Solid experience in supporting issues of Windows, O365/M365, MDM and account administration.
Strong problem-solving abilities in desktop aspect.
Good communication skills in Cantonese, English, and Mandarin.
Benefits
5-day Work Week
25-30 K Depends on Experience
10-20 Days Annual Leave
