Director & Head, Insurance Product, Banca, WSAlign with Global, Regional and local WS / Banca to develop and implement a country-wide life insurance product strategy for profitable growth; covering life and general insurance products and services that the bank wishes to pursue. This entails the integration of insurance products and services across all segments and platforms in the country. Develop and execute an overall HK business plan covering all life insurance activities based on business targets in alignment with namely Prudential and our insurance partners. Have a thorough understanding of business dynamics to leverage multiple needs of Bank customers to better position life and general insurance as a key part of a truly valuable, and FAIR, customer proposition and solutions. Spearhead Product Distribution Strategy focusing on life insurance across segment value streams and platforms. Be the Centre of Expertise, providing direction, guidance and input to country insurance product and process teams on the development of long-term strategy, marketing and operational effectiveness in order to sustain insurance growth opportunities within the country. Business Ensure compliance with regulations, the Group insurance manual and the relevant Group procedure, marketing and product governance guidelines. Active management of overall insurance P&L through establishing close working relationships with key stakeholders to deliver customer, business, revenue and profitable targets for the country by driving insurance client campaign activities across all segments and channels. Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets. Determine, agree and monitor achievement of sales and services KPIs (including the appropriate number of staff for each and allocation of sales and service targets) with insurance partners and customer experience. Ensure appropriate operational procedures are in place to uphold and monitor activities to ensure compliance with branding policies and standards. Develop a sustainable and material digital and remote sales platform. Support the global wealth advisory platform from a bancassurance execution tribe basis. Support the greater bay area initiative via insurance connect, etc. Ensure a robust risk management, compliance and conduct model for the insurance business according to local regulations and internal policies. Ensure all insurance-related staff and activities are compliant with local and Group policies/ standards/ controls. Responsible for any necessary reporting as required by local country insurance authorities and regulators; WS heads and Group insurance must be informed of all external communications to regulators. Ensure various risk control measures are reviewed and updated and mitigate newly identified risks in a timely manner, in collaboration with internal risk and compliance stakeholders. Work closely with BORM, compliance, and conduct on all regulatory, risk, and conduct-related updates. Lead team to liaise with CE and relevant teams on compliant handling, escalating and seeking approval as needed. Process Define, analyze and re-engineer key business processes and procedures in line with customer, frontline and internal governance feedback. Lead the design of innovative processes that support delivery of differentiated customer experience. Improve current processes using an agile approach across Life and GI functions and drive continuous improvement discipline through standard work and adopt a new way of working. Assist various channels in resolution of specific business or procedural issues across departments. Liaise with various departments to ensure that processes are integrated across the business and adopted correctly. Prepare and train functional work groups to ensure that they are competent with the business process flows, placing focus on quality customer service, control and cost containment. Track the process and KPIs for service level agreements, turnaround time, productivity and accuracy measures on a regular basis. Align with Group Bancassurance Manuals and its various Cas and PPGs. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s values and code of conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SCB. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group code of conduct. Lead the HK product/process bancassurance to achieve the outcomes set out in the bank’s conduct principles. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. Key Stakeholders External Government bodies (HKMA and IA). Alliances and partners (Prudential, GI partners). Counterparts in other banks/ financial institutions. Internal All function heads in retail banking. Sales heads of Pvb/ ME. Segment/ Marketing/ retail analytics. Credit risk/ Operational risk/ Customer Experience. Legal and compliance. Finance and Audit. Our Ideal Candidate Proficient in Microsoft applications. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviors. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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