Your new company The reputable bank is dedicated to maintaining the highest standards of customer satisfaction and regulatory compliance.
They are currently seeking a highly skilled and experienced Associate Director of Escalated Complaint Handling to join their team and lead the efforts in managing complex complaints related to investment and insurance products.
Your new role Assist in leading a small escalated complaint handling team, ensuring timely and effective resolution of complex complaints related to investment and insurance products.
Develop and implement strategies to improve complaint handling processes and enhance customer satisfaction.
Collaborate with internal stakeholders, including compliance, legal, and product teams, to ensure complaints are resolved in accordance with regulatory requirements and company policies.
Analyse complaint data to identify trends and root causes, and provide recommendations for process improvements.
Prepare and present reports on complaint handling performance to senior management.
Stay up-to-date with industry regulations and best practices related to complaint handling and financial products.
What you'll need to succeed Bachelor's degree in finance, business administration, or a related field.
Advanced degree preferred.
Minimum of 7 years of experience in complaint handling, with a focus on investment and insurance products.
Strong knowledge of regulatory requirements and industry best practices related to financial products.
Excellent leadership and team management skills.
Exceptional communication and interpersonal skills.
Ability to analyze complex data and provide actionable insights.
Strong problem-solving skills and attention to detail.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now@22307474.
Alternatively, you can send Keith your CV to keith.ho@hays.com.hk If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Ad, Escalated Complaint Handling (i&i Products)
Hong Kong, Hong Kong,
Modified August 27, 2024
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Employer's info
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, operation, service & maintenance, digital technology and turnkey solutions. With a presence in 38 countries across six continents and over 12,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are proud of our global achievements, from our world famous bullet trains', to our signalling solutions and turnkey projects, state of the-art traffic management and digital solutions. Drawing on the wider Hitachi Group's market-leading technology and research-and-development capabilities, we strive for industry leading innovations and solutions that can deliver value for customers and sustainable railway systems that benefit wider society.
