Direct message the job poster from Aquis Search Empowering Careers in Technology & Digital in APAC | Executive Recruitment & Talent Strategy My client is a global professional services firm looking to hire an IT Support Engineer into their established team in Hong Kong & Singapore. You will work within a global team of 9 to help in providing and supporting IT services to the business. Key Responsibilities Responsible for trying to resolve incidents at the first point of contact, and escalate when unable to do so. Manage and escalate requests and contribute to the successful deployment/upgrade of IT services and systems, and understand and support the overall IT strategy. Communicate effectively with our users. Be friendly and patient and have the ability to develop a rapport with users over the phone and in person. Attempt to resolve incidents and requests at the first point of contact. Update tickets in accordance with local, regional and global standards and processes. Configure and troubleshoot laptops, desktop PCs, and peripheral equipment. As a team maintain an asset inventory of laptops, desktops, smartphones and peripherals. Provide support for audio visual/video conference/webinar events and remote conference tools. Handle service activities related to new starters and leavers. Provide support to other IT teams by testing new software packages and upgrades to existing applications. Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues. Requirements IT helpdesk / Service Desk experience in professional industry or financial institutions is preferable. Good understanding of Active Directory Users & Computers and its associated membership groups, TCP/IP, DNS, DHCP & VPN as it relates to desktop support activities. Strong desktop PC, laptop, printer and i Phone hardware support and maintenance knowledge including imaging, parts replacement and configuring PCs to Firm standards for rollout to users. Good knowledge of latest smartphone devices (hardware and OS) and the way they are set up and configured. Fluent in English and Cantonese is required. Seniority Level Associate Employment Type Full-time Job Function Information Technology Industries Professional Services and Financial Services
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