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Assistant Customer Propositions Manager, Hang Seng Bank (hk)

Hong Kong, Hong Kong
Last update 2024-05-27
Expires 2024-05-26
ID #2155100543
Assistant Customer Propositions Manager, Hang Seng Bank (hk)
Hong Kong, Hong Kong,
Modified May 15, 2024


Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence.

Our people are our most important asset and play a vital role in our efforts to continually enhance our per Commercial Banking - CMB Chief Operating Officer's Office formance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Hang Seng's Business Banking business provides one-stop financial solutions to help small and medium-sized enterprises (SMEs) grow their businesses.

Our segment provides tailor-made financial services, including commercial loans and overdraft facilities, trade and receivables finance, investment and corporate wealth management services, insurance, foreign exchange services, MPF, payroll, business e-Banking and commercial credit card.

Apart from financial services, customers can enjo a variety of preferential offers provided by our business partners.

Should you join our Business Banking business, you will have the opportunity to drive initiatives to acquire, support and deepen banking relationships with customers from a great variety of businesses.

Through training and development, you will also have the opportuity to develop into an all-round commercial banker.

We are currently seeking a high caliber professional to join our department as Assistant Customer Propositions Manager.

Principal responsibilities Support the customer propositions strategy tailored for different customer segments, including Business Banking Portfolio-Managed Segment and District Relationship Management Segment Collaborate with various parties, from Business Banking Relationship Managers, Business Approvers, Transformation Team to Business Financial Crime Risk (BFCR) to expand and manage the quality customer base through adopting optimal acquisition and upgrade with high awareness of the Financial Crime Risk concern Assess new initiatives and co-arrange the marketing programmes in collaboration with Product partners, Lending propositions and Business Management to deepen customer relationship and to enhance the product penetration and profitability of different segments Suggest user case for system design, conduct the risk and control assessment and facilitate introduction of enhanced customer journey for effective engagement and stickiness Consolidate latest progress for management governance and support frequent exchange with relevant departments to ensure that the propositions are properly and consistently delivered to customers, both on sales and services Continuously engage in innovative ways to achieve synergy across different segments and develop programs that can achieve multiple business objectives to maximize the cost-effectiveness and returns of investments, striving to achieve the rolling operating plans Requirements University degree in Business Administration, Statistics, Marketing or other relevant qualifications.

Professional qualifications such as HKICPA, CFA, ACCA, CB and AAMLP would be an asset Minimum 2 years of working experience in the banking industry with focus on commercial banking (CMB) and good understanding of CMB customer segment, new digital initiatives and data-driven strategy as well as related banking systems.

Embrace changes with strong problem solving skill and customer centricity mindset to drive enhanced customer experience Good data-analytics skillset to support data-driven strategy Good interpersonal and communication skill for effective collaboration Strong risk sense and knowledge in customer due diligence requirements Proficiency in both English and Chinese Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Assistant customer propositions manager, hang seng bank (hk)

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