Responsibilities
Platform Support & Enquiry Handling: Act as the first point of contact for distribution enquiries regarding digital platforms; troubleshoot issues and provide guidance on digital platforms.
Engagement & Promotion: Execute initiatives to uplift platform adoption rates among stakeholders and partners.
Content Creation: Assist in designing presentation and promotional materials (training guides, flyers, or short videos) to market new digital features.
Presentation & Training: Conduct briefings or demonstrations to small and large groups to promote digital literacy and platform benefits.
Administrative Support: Maintain engagement reports and prepare presentation decks
Qualifications
University graduate or equivalent
1-3 years of experience in customer service or marketing with Finance/Insurance/Digital Banking sector or Marketing Agency/Consultants
Experience working with insurance agents are highly preferred
Detail-minded, well-organized with strong communication and interpersonal skills
Good project management experience with the ability to collaborate across stakeholders
Proactive, digital-savvy and eager to learn as well as share ideas
A team player who is flexible, innovative, and ready to go the extra mile for team success
Excellent written and verbal communications skills in both English Cantonese Mandarin
Familiarity with tools such as Gen AI tools and Canva is a plus.
Candidate with less experience will be considered as Assistant Officer
AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
