Job Highlights

Flexible work schedule

Stable and friendly working environment

Competitive package and attractive benefits

**Job Description**:
JOB SUMMARY:
Provide professional and quality services to donors, monitor Donor Services operations and manage fundraising projects & coin box fulfillment. Assist Senior Donor Services Manager in developing Donor Database, and implementing the work policy.

JOB RESPONSIBILITIES:
Process monthly donations and ensure follow up communications with donors are made in alignment with the MDP Protocols.
Manage donor database including data entry and issuance of donation receipts.
Handle incoming enquiries through various channels.
Monitor Donor Services operations.
Manage coin box logistics arrangement & fundraising projects.
Assist Senior Donor Services Manager in developing operations / projects workflow and Donor Database for continuous improvement.
Support mailing process, and data privacy policy execution
Train new / temporary staff to perform daily tasks and coach them for performance enhancement.
Provide support to ad hoc projects as required.

QUALIFICATIONS & EXPERIENCE:
Bachelor Degree in any discipline with 3 - 5 years of working experience in customer service
1 - 2 years? supervisory experience preferred
Experience in non-profit organization is a plus

KNOWLEDGE & SKILLS:
Self-initiated, detail-minded and well organized
Customer oriented with good interpersonal and analytical skills
Responsible, mature, flexible and willing to learn new technologies
Proficiency in MS Office
Proactive team player and passionate to work in NGO
Good command of written andspoken Chinese and English. Mandarin capability an advantage.

APPLICATION METHODS:
All data collected will be kept confidential and used for recruitment purpose only.

Additional Information

Career Level
Middle

Qualification
Degree

Years of Experience
3 years

Job Type
Full Time, Permanent

Company Website
(url removed)

Job Functions
Sales, CS & Business Devpt, Call Centre, Customer Service - Supervisor / Officer, Public / Civil, Social Services - Community / Non-profit Organization

Company Overview

Orbis is an international non-profit organization that transforms lives through the prevention and treatment of blindness. With our network
of partners, we mentor, train and inspire local teams so they can save sight in their communities. We have more than 300 employees from over 25 countries. They work in program, fundraising, communications, and operations functions, including aircraft operations,
finance, HR and logistics. All over the world, we find highly skilled, adventurous professionals who live Orbis?s values of Trust, Caring, Commitment, Accountability, and Excellence to join our team and help us explore new ways to fight blindness around the
world.

For more information about Orbis and our mission, please visit our website:
(url removed).

Additional Company Information

Industry
Charity/Social Services/Non-Profit Organisation

Benefits & Others
Dental insurance, Education allowance, Life insurance, Medical insurance, Work from home, Five-day work week, Flexible working hours