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Assistant Manager, Digital New Business (life Product Implementation)

Hong Kong, Hong Kong
Last update 2024-07-17
Expires 2024-07-17
ID #2237306124
Assistant Manager, Digital New Business (life Product Implementation)
Hong Kong, Hong Kong,
Modified July 10, 2024


Prudential's purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role involves assisting in the development of individual life insurance products to help achieve the company's goals.

Responsibilities include providing business analysis support, implementing individual life insurance products (including Day 1 and Day 2), and delivering solutions to enhance business efficiency.

The focus is on creating business user stories, testing and verifying solutions on internal systems, and digital customer platforms.

Job Responsibilities: Lead and monitor product/project implementation Work closely with other departments on project implementations, front-end and back-end systems enhancement to drive recommended solution to meet delivery deadlines.

Perform and Lead User Acceptance Testing (UAT), raise change requests / system enhancement and report testing problems / defects to IT development team and perform post-implementation checking.

Ensure development of the backlog items prioritized for the sprints, all change requests from end users / IT are managed and approved in accordance with project methodology.

Analyze and identify improvement opportunities to streamline end-to-end New Business workflow, from submission to contract delivery and customer experience.

Prepare end-user training material.

Review & prepare project documents (including but not limited to user stories, design specification, test plan, test case, test results, training material), monitor project matters daily and report status (including but not limited to project issues and progress) on agreed interval with proper documentation to ensure all assigned tasks / projects are delivered with quality and on time.

Lead and monitor Business Analysis team, to facilitate and coordinate with different key stakeholders on project/system enhancement delivery which best fit the needs of end-users and within budget and agreed project timeline.

Resolve problems escalated from the team/end-user and proactively manage all the potential risks on projects and recommend mitigating measures if required.

Perform other duties / tasks as assigned by senior management.

Job Requirements: Bachelor's degree in Business Administration, Finance, Information Technology, or related discipline.

Minimum 3 years of Business Analysis experience in the insurance industry.

Solid knowledge of Life Product or Life Policy Operations.

Proven ability to lead delivery of medium projects.

Familiarity with Agile methodologies and Agile Toolsets (such as JIRA).

Fast learner with excellent analytical, ability to multitask in a fast-paced work environment and problem-solving abilities.

Logical, numerical sensitive, proactive, and attentive to details.

Excellent negotiation, communication, and interpersonal skills.

Understanding of customer needs and ability to translate technical information into customer-friendly language.

Familiar with Microsoft products.

Proficiency in English and Chinese (Cantonese is must).

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Assistant manager, digital new business (life product implementation)

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