Job Description - Assistant Manager, Operations - Control and Support (2300018440) Assistant Manager, Operations - Control and Support - ( 2300018440 ) Job : Operations Primary Location Schedule : Full-time Employee Status : Permanent Posting Date : 06/Oct/2023, 10:24:40 AM Unposting Date : Ongoing The Role Responsibilities Processes Management Information /regulatory reports To ensure timeliness and quality statistics analysis to management, internal department or clients To ensure that all reports meet management requirement and support the related project/enhancement/audit To ensure timeliness and quality all regulatory reports such as Audit Confirmation, holdings request from Listing Company or regulators (such as SFC)/government bodies, and work with Client Service Team for any client communication on exceptions To monitor and report the financial data (including operations loss, Budgeting, Forecast or periodic declaration), clarify discrepancies and take responsibilities in the overall account process To ensure all provision, accrual and pre-paid accounts are in good order Account Opening and documentation To ensure that account opening, amendment and closing (including hub account with other service centre) is a smooth and well-defined process for both clients and Bank To work with hub on the account maintenance in the respective system and seek improvement opportunities with hub To coordinate with Client Service Team on client exception management (for example, outstanding documentation), with internal department such as Account Services/hub/individual service centres, and with external parties such as regulator in obtaining regulatory approval, if required. To ensure a proper filing and retrieval system on account documentation, including client and internal documentation such as Service Level Agreement with service providers To work with Legal and Compliance, and other internal or external parties on a periodic client documentation review To ensure compliance with KYC or other account opening policies.Handle related project / enhancement/audit To handle deceased account issues by working with Legal and Compliance Department and external legal advisors Static data maintenance To coordinate with Hub to ensure all static data maintenance are in timely and smooth process. Static data maintenance includes stock, price, holiday, exchange rate, charge/invoice setup, Lien placement and withdrawal etc., which are not able to maintain by Operations To work with hub on the static data maintenance in the respective system and seek improvement opportunities with hub To handle related project/enhancement/audit To handle daily price feed process System access maintenance and control To handle the security administration of vendor applications (such as CCASS, CreationOnline etc) To review system profile and user profile periodically To handle related project / enhancement/audit Vault Management To run safe operations and take full control of physical securities being held, including deposit and withdrawal of physical securities in/out from the vault To ensure the stock count is in timely and smooth process To handle related project / enhancement/audit Billing and Invoice Management To coordinate with Hub on the charge/billing setup/payment advice, and ensure the setup and the invoice are in good order To settle invoice paid by cheques and arrange with hub to settle outstanding invoice To escalate exception and work with Client Service Team on the exceptions with client impact To handle related project / enhancement/audit To work with Global Reconciliation Hub (GRH) and Operations team to ensure the proper reporting, clearance and escalation of the control account outstanding. To handle related project / enhancement/audit Handle reconciliation not performed by GRH such as Tracker Fund Reconciliation and Stopped Cheque, Operations Control Management Responsible for DOI maintenance.Work with other sections within Securities Services and Hub to ensure DOIs are up-to-date and perform periodic review. To support and ensure timely submission for KCS and KCSA accessment. To assist Manager, Service Control to handle Operations risk and loss related reporting, and Operations Risk project and initiatives General Administration To handle fax/SWIFT/Letter distribution and courier service for Securities Services To ensure Statement to be sent to client on a timely manner and in good order To manage the telephone recording machine To perform the general administration functions such as stationery / office machines (e.g., photocopy/fax machine) coordination, Air-ticket/hotel booking, bill settlement, telephone directory maintenance Others Comply with the Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer’s activities. Report any suspicious activity to the respective Unit Money Laundering Prevention Office and the line manager as well as Country Money Laundering Prevention Officer if considered necessary. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Client Service Team, Operations team Head, FMO Regional and Relationship Managers Other functional officers Other Departments and Divisions (Cash Management, Treasury, Account Services, Credit Risk Control) External FI customers (Network Managers, Head of Operations etc.) Regulatory Authorities Market Participants (Depositories, Exchanges, Broker-Dealers, Custodians, Registrars) Our Ideal Candidate Education: Degree or Above Languages: English and Chinese Role Specific Technical Competencies Communications Microsoft Office About Standard Chartered  We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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