JobsDB – Hong Kong's no. 1 jobs, employment, career and recruitment site JobsDB Job search Profile Career advice For employers Assistant Members Digital Experience Manager The Hong Kong Jockey Club Causeway Bay Posted on 16-Nov-23 Apply Now Assistant Members Digital Experience Manager The Hong Kong Jockey Club Apply Now Job Highlights 3-4 years of experience Strong interpersonal and communication skills A university degree Job Description The Department Our Member Experience Marketing Department is to enhance Membership Value Proposition, drive member engagement and attract target member groups through targeted lifestyle programming and holistic marketing communications. We develop strategic lifestyle programming & experiences focusing on Member’ passion points at the Clubhouses and Racecourse to emotionally engage members with the Club & each other. Engage Members through sophisticated marketing communications content and channels to promote our Membership Value Proposition and a full range of differentiated lifestyle programs. The Job Scope You will: • Support the development and implementation of the 360 Member Experience Blueprint, driving the unique positioning and digital value propositions for the next generation of Members.• Assist in embedding customer journey thinking across Membership operations, Member segments, marketing & communications by utilizing customer and journey analytics.• Collaborate with stakeholders and other business functions to contribute to the Membership Digital Roadmap, ensuring a well-defined approach and go-to-market plan for delivering exceptional end-to-end Member experiences.• Work to gauge customer expectations and strategize with IT, WSS, Hospitality, PMO, and business partners to develop a digital roadmap in the fast-evolving digital world.• Assist in liaising with stakeholders to ensure timely and seamless implementation of front-end digital development projects. About You You should have: • A university degree in Business, Marketing, Information System or related disciplines.• 3-4 years of experience in customer experience design, digital projects, or product management in a sizable organization or consultancy.• Familiarity with Agile methodologies such as Kanban, Scrum, and tools such as Jira, Confluence, and Slack.• Strong interpersonal and communication skills in both English and Chinese. Terms of Employment The level of appointment will be commensurate with qualifications and experience. How to Apply Please send your resume, complete with expected salary and job reference by clicking the Apply Now button We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request. Additional Information Career Level Middle Qualification Degree Years of Experience 4 years Job Type Full Time Company Website http://www.hkjc.com Job Functions Information Technology (IT) , Product Management / Business Analyst , Testing / QA , Technical / Functional Consulting Company Overview Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing andracecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegalgambling. In 2020/21, the Club returned a total of HK$29.4 billion to the community. This included HK$24.9 billion to the Government in duty, profits tax and Lotteries Fund contributions and HK$4.5 billion in approved charity donations.The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助政府打擊非法賭博。2020/21年度，馬會回饋社會共294億港元，當中包括透過各項博彩稅、利得稅及獎券基金撥款，向政府貢獻249億港元，以及已審批慈善捐款45億港元。馬會是全港最大的單一納稅機構，也是香港主要僱主之一，其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進共創更好未來」。 Additional Company Information Industry Athletics/Sports More jobs from this employer Report this job ad Job seekers Browse jobs Post resumes Job alerts Profile Career insights Employers Post a job ad Search candidates Advertise with us Best companies About JobsDB About us Career@SEEK Asia (JobsDB) Contact Contact us FAQ Hong Kong Privacy policy Terms & conditions Copyright © 1998-2023, JobsDB
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