Job description: The Department Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong.
We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses.
In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.
The Job Ensure F&B operation and service excellence for Members and guests in the following areas, including: Daily restaurant floor operations Compliance of staff grooming with the Club's standard Compliance of restaurant physical layout with the Club's standard Proper mise-en-place Adequate table wares and consumable items for smooth operations Good working conditions of operating equipment; preparation of repair and maintenance requests when necessary Cleanliness of work stations and full observation of safety procedures Usage of MCRM and related systems Assist their direct supervisor to manage the compliance of staff with SOP requirements and service standards, especially when SOP changes are implemented.
Conduct new staff and regular training to maintain established service standard, to achieve continuous improvement and to help colleagues align with the Club's culture.
Promote facilities and services to Members; collect relevant F&B comments to pass to culinary team for follow-up and future menu planning.
Coordinate the delivery of marketing programmes and promotional materials; manage the promotional counter during festive seasons.
Assist in planning and performance tracking, including: Managing daily and monthly operating and sales reports Overseeing weekly staff rosters, highlighting manpower requirements, recruitment and staff promotion needs Supervising monthly stock-take Giving input for annual budget for property work, operational equipment and manpower estimation Controlling operational costs About You You shouls have: Form 5 standard, preferably with Diploma in Hotel Management or equivalent At least three years' experience at similar level in a 5* hotel, private members club or a renowned free-standing venue Experience in Western Restaurant operation preferred Knowledge of wine is an advantage Knowledge of operational usage of CRM systems is an advantage Fluent in English.
Cantonese and Mandarin proficiency is an advantage Terms of Employment The level of appointment will be commensurate with qualifications and experience.
Other Details Only shortlisted candidates will be notified.
We are an equal opportunity employer.
Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance.
