Job Description - AVP, Anti-Scam, Legal, Compliance & Secretariat (WD73426)Job Description AVP, Anti-Scam, Legal, Compliance & Secretariat - ( WD73426 )Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. Responsibilities Lead a small team of specialists to identify, intercept, and prevent fraudulent transactions, playing a crucial role in ensuring effective fraud detection and customer protection. Supervise and guide the team members in their day-to-day fraud investigation and prevention activities. Escalate critical fraud cases, and coordinate with other departments as needed. Continuously monitor transaction data and leverage external intelligence, as well as the latest scam trends, to fine-tune system thresholds and rules for detecting potentially fraudulent activity. Participate in regular training and development activities to stay abreast of the latest fraud techniques, industry best practices, and emerging technologies, further strengthening your ability to protect our customers. Independently assess detected suspicious transactions and determine if they are fraudulent. Identify potential victims from money mules / fraudsters. Convince and persuade identified victims to act on your fraud prevention advice. Analyze fraud patterns and trends and suggest improvements to the detection and prevention processes. Maintain accurate records and provide support in the preparation of reports. Collaborate with stakeholders to implement new fraud detection and prevention measures where warranted. Demonstrate flexibility and a strong commitment to the team by being available for rotational shifts, including weekends, to ensure seamless coverage and responsiveness to fraud incidents. Job Requirements Good analytical skills with the ability to work independently with minimum supervision in a fast-paced environment and under high pressure. Past experience as a Fraud Investigator or in a related field in the financial sector. Past experience as a supervisor in a law enforcement agency is a plus. Excellent interviewing and interrogation skills. Honesty, ethics, integrity, and confidentiality are a must. Sense of ownership and pride in your performance. Critical thinker and problem-solver. Great team player with excellent interpersonal and communication skills. Proficiency in Cantonese, Mandarin, and English. High energy level and resourceful personality who can multitask. Intermediate-level knowledge of MS Office, especially Microsoft Excel and Power Point. Strong presentation skills, both written and oral, are required. Highly adaptable in an ever-evolving digital environment. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. We regret only shortlisted candidates will be notified.
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