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Bo Application Support (contract)

Hong Kong, Hong Kong
Last update 2024-06-16
Expires 2024-07-16
ID #2186747966
Free
Bo Application Support (contract)
Hong Kong, Hong Kong,
Modified June 8, 2024

Description

Main Responsibilities Managing client relations, especially with all the rates back offices team, notably during significant incidents.

You will manage : Incidents, requests from users on applications of the rates perimeter Communication (activity reporting, change management…) Crisis (Coordination of the resolution of critical incidents and significant events...) Knowledge base (support documentation…) Other events impacting production (DRP, EOM processes, week en releases..) Level 2 support must be proactive in terms of security, incident prevention, productivity, and quality enhancement.

The activity needs to follow the Client standards, notably related to IT support like security and follow-up in Calitrack and Jira.

Technical Skills SQL Unix Knowledge of back office applications either in-house or vendor (desirable Summit) Functional knowledge of rates products (mandatory linear rates products) Functional knowledge of trade workflow Soft Skills Ability to work in a team and a multi-cultural context You encourage innovation and promote new ideas Excellent communication skills Excellent analytical and problem-solving skills Good prioritization and adaptation skills Ability to work under pressure Other Bachelor Degree  Five years experience, including three years of experience working as a support or business analyst or developer on back office applications in an investment bank or on Summit applications.

One-year contract, extendable

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Bo application support (contract)

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