Client Service Consultant - Retail / Hospitality

Hong Kong, Hong Kong
Last update 2024-02-22
Expires 2024-03-22
ID #2016677300
Client Service Consultant - Retail / Hospitality
Hong Kong, Hong Kong,
Modified February 3, 2024


Client Description Our client, the world’s premier luxury online fashion retailer, is looking for talents in client service to support their business expansion in Asia Pacific region Job Description Assist customers with any issues with regards to their returns or their orders via emails or by phone Communicate promptly any information to customers about their orders Help customers to register online and/or to process their orders Deal with complaints and escalation process where necessary Handle difficult customers with professionalism Be able to deal with customers with late returns and faulty goods Liaise with Fulfillment for any issues with customers’ orders Liaise with Shipping department over issues raised by customers with regard to either orders or returns Assist Finance Department with customers on security checks (calls or emails) Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers Maintain a high level of service awareness at all times Active use of order tracker and order database Assist customers with product enquiries Job Requirements Fluency in Cantonese and English is essential, and fluency in a further language would be desirable Excellent experience with Customer Care in an office environment or on the shop floor Good team-player Excellent keyboard and written skills, articulate with good spelling and grammar Excellent communication skills specifically in regard to building relationships with customers Reliable and consistent Flexible attitude and able to take initiative Experience with Microsoft packages Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Client service consultant - retail / hospitality

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