Overview Position: Customer Relationship Manager, reporting to Manager, Relationship Management. Location: Mongkok, Kowloon, HK. Sector: Hang Seng Bank; Customer Contact Centre; Area of Interest: Branch and Retail Banking. Date posted: 21 Oct 2025. Customer Contact Centre at Hang Seng Bank has been ranked as a leading provider of professional services for banking products. We are seeking high-caliber professionals to join our Relationship Management Team (RM) as Customer Relationship Manager. Responsibilities Manage relationship with our Prestige clients Acquire, develop and retain relationships with a portfolio of Prestige clients Help clients articulate their needs and deliver to exceed client expectations Know clients on a personal and professional level to understand their short and long-term financial goals Provide financial advice which leads to highly individualized strategies aimed at wealth creation and capital preservation Achieve agreed key performance indicator objectives and profit growth through the development of existing and new Prestige client relationships Increase client loyalty by meeting their needs either directly or through effective and proactive collaboration with other internal business partners Develop Prestige team culture and build a strong sense of team spirit to increase loyalty to the Bank Understand and adhere to compliance Maintain the levels of operational integrity required by HASE and adhere to the Business Principles and Values of HASERequirements University level education, preferably in finance, business or a related discipline Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must Proven experience in a client-facing environment, with excellent relationship-building capability Strong sales and customer orientation, with good communication and interpersonal skills High level of customer-centric mindset with dedication to deliver exceptional quality services for customers Good understanding and strong interest in the financial markets Mature and independent mindset, able to work effectively under pressure Strong commercial orientation with acute interpersonal skills Fluency in Cantonese and English, with additional languages an advantage The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks. You’ll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited
