Customer Service Ambassador

Hong Kong, Hong Kong
Last update 2024-06-16
Expires 2024-07-16
ID #2176626334
Customer Service Ambassador
Hong Kong, Hong Kong,
Modified June 1, 2024


Responsibilities: Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times; Define customers' needs and refer to frontline sales and service staff in order to facilitate customers' satisfaction.

Requirements: Diploma holder or above At least 1 year's solid working experience in customer service(Including non-banking experience) Good in Chinese, English and Putonghua Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship Able to analyze and tackle problems independently with good ability to handle crisis management Process cooperative spirit and team's morale with colleagues Candidates with less experience may be considered as contract position

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service ambassador

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