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Customer Services Specialist

Hong Kong, Hong Kong
Last update 2025-02-15
Expires 2025-02-14
ID #2587876759
Free
Customer Services Specialist
Hong Kong, Hong Kong,
Modified February 5, 2025

Description

Handle customer enquiries and respond to their needs in a professional manner. Make outbound calls to customers for follow-up cases (i.e. outward remittance / deposit application). Handle general service enquiries from customers via phone, email, and other platforms. Ensure compliance with both general and anti-money laundering and anti-terrorist financing controls in accordance with bank policies or regulatory standards. Responsible for ad hoc assignments as required. Perform any job duties assigned by the Supervisor. Qualifications Tertiary education or equivalent; degree holder preferred. Customer-centric mindset with a commitment to delivering quality service. Self-motivated and adaptable to a service environment. Good interpersonal and communication skills with fluency in Cantonese, Mandarin, and English (Mandarin is a definitive advantage). At least 1 year of customer or teller service experience. Seniority Level Entry level Employment Type Full-time
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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer services specialist

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