Overview Deputy General Manager, Retail Business Management (Operations Management) – Hong Kong SARResponsibilities Lead the teams to drive the customer experience journey with retail banking & card operations, AML & related system development according to latest market trends and business development needs Formulate and deliver strategies and annual business plan to support bank’s overall business goals and directions Develop and maintain partnership with different stakeholders to ensure achievement of KPIs and high standard of service level Passes in HKSI Examinations (Qualified under SFO for handling Regulated Activities Types 1, 4) is a must Qualifications Degree holder or above in Business Administration/related disciplines or equivalent qualifications at HKQF level 5 Minimum 10 years' solid experience in retail banking function Strong in market sense and related change management exposure Maintain up-to-date knowledge of requirements and practices in retail banking area Seniorities Mid-Senior level Employment type Full-time Job function Finance Industries Banking and Investment Banking
