Head of Branch Services Operations, Regional Bank3 days ago Be among the first 25 applicants Your new company A Well Established Regional Bank is looking for a Head of Branch Services Operations. Your new role Perform as a Team Head with daily branch operations and oversee various bank-wide activities, including customer service, account maintenance, customer information processing, cheque clearing, inward/outward payments, loan processing, and FX/MM settlement. Manage day-to-day tasks, focusing on resolving complex issues, transaction processing, and enhancing customer experience by interpreting policies, guidelines, or processes. Act as the primary contact for retail and corporate banking clients' enquiries and account maintenance services. Lead the implementation of new banking systems to meet the operational requirements of the team and ensure efficient transaction processing. Prepare reports and provide regional support to overseas offices for their business needs. Support administrative support and assist the team with ad-hoc projects or assignments. What you'll need to succeed Bachelor Degree holder in a related field10+ years of working experience in Retail Banking Branch Operations and Client Services within the banking industry. Corporate banking experience will be a PLUSGood knowledge of credit/ loan products, payment operations, remittance, account opening and maintenance for Retail banking Knowledge in system enhancement, upgrade, core banking system implementation, UAT for operations processing. Experience in client servicing will be an advantage. Proficiency in written and spoken English and Chinese Cantonese and Mandarin What you need to do now If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call Hailey Tai now@22307491. Alternatively, you can also share with Hailey your updated CV to hailey.tai@hays.com.hk.
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