Head of Client Management (Ultra-High-Net-Worth)Our client is an International Broker with a global presence, specializing in serving UHNW individuals through partnerships with financial institutions and advisory firms. Job Responsibilities Oversee and manage the Account Servicing team to ensure a high standard of service delivery Develop and implement service initiatives to enhance the overall client experience Establish and refine processes to improve efficiency, accuracy, and responsiveness Ensure adherence to internal policies, industry best practices, and local regulatory requirements Identify areas for operational improvements and implement process enhancements Mentor and motivate Account Servicing Managers, fostering a high-performance culture Conduct performance reviews and provide strategic direction to maximize team potential Work closely with internal teams and external partners to enhance service efficiency Act as a key representative for client service excellence within the organization Job Requirements Bachelor's degree or above in Finance, Insurance, Business Management, or a related field10+ years of experience in financial services, with a strong background in HNW client servicing Proven leadership experience in managing client service teams Strong knowledge of regulatory frameworks and compliance requirements Excellent communication, stakeholder management, and problem-solving skills Seniority Level Director Employment Type Full-time Job Function Distribution and Strategy/Planning Industries Insurance and Banking
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