Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as an Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel. Principal Responsibilities Handle inbound calls from Premier Customers. Provide quality services and resolve customer’s queries. Listen to our customers, understand their needs, and recommend appropriate financial services and solutions. Assist Senior Team Managers in leading and mentoring the agents to enhance their capabilities and professionalism; and empowering the agents to optimize the efficiency of their performance. Handle disputes and customer complaints or suspected fraud cases as and when required. Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements. Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests.
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Hsbc | Assistant Manager, Wealth & Personal Banking - Contact Centre And Remote Channel
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Hsbc | Assistant Manager, Wealth & Personal Banking - Contact Centre And Remote Channel
Hong Kong, Hong Kong,
Modified January 18, 2025
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HSBC is one of the world’s largest banking and financial services organisations. We serve around
52 million customers through four Global Businesses:
• Commercial Banking
• Retail Banking & Wealth Management
• Global Banking and Markets
• Global Private Banking
Our network covers 74 countries and territories in Europe, Asia-Pacific, the Middle East and Africa, North America and Latin America.
With around 6,200 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.
Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by about 216,000 shareholders in 129 countries and territories.