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Ibank Junior Desktop Support - Up To Hkd 40k Monthly

Hong Kong, Hong Kong
Last update 2024-05-24
Expires 2024-05-23
ID #2149789976
Free
Ibank Junior Desktop Support - Up To Hkd 40k Monthly
Hong Kong, Hong Kong,
Modified May 10, 2024

Description

General Responsibilities include: * Delivering a client focused service experience for technology user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication, in both a trading and non-trading environment.

* Hold customer training and education sessions on new technology products and initiatives.

* Provide general technology support via a walk-up desk and build relationships with your clients * Ownership of technology problems or requests until satisfactorily resolved.

* Working with Shared Service Centres, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met.

* Deliver smaller operational projects daily, such as staff moves, software deployments or hardware rollouts.

* Build and deploy PCs and Laptops, including asset management tasks.

* Liaising with external vendors for support or maintenance work.

* Willingness to understand local IT compliance and work with the teams to ensure obligations are met, including business continuity and external exchange requirements and audit items.

* Ability to work well under pressure, multi-task and work effectively with minimal supervision.

* Provide regular status updates to clients, stakeholders, and management during troubleshooting efforts.

* Ability to perform local communications room support and maintenance.

Basic technical responsibilities: * Providing high level support of the Microsoft Windows 10 SOE, and Office 365.

* Working knowledge of Microsoft Active Directory and Microsoft Exchange.

* Ability to support and troubleshoot issues with technologies: including but not limited to: Windows Desktop, Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN), Telephony (BT Dealing Consoles/Cisco Vo IP phones/Voice Recording) and corporate i Phone and BYOD offerings.

* Sound knowledge of Desktop, LAN, peripheral device installation and support is essential.

* Familiarity with i Phone and i Pad client, Android, and the associated management software.

* Ability to acquire knowledge of business applications to increase career development.

* Familiar with Data Centre technologies and processes.

* After hours/weekend support may be required.

This may include but not limited to activities such as power downs, business continuity testing, software releases, floor moves.

* Basic understanding of Market Data applications such as Bloomberg, Reuters, EBS, Factset.

* Excellent analytical, problem solving, interpersonal, and communication skills.

Qualifications and Experience: * Experience working within an investment bank or financial services sector, highly desirable but not essential.

* ITIL certified or at least a working knowledge.

* Experience collaborating with offshore, global support teams.

* Ticket capturing and time logging.

* Fluent in English and Cantonese both verbal and written.

Mandarin is highly desirable but not essential.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Ibank junior desktop support - up to hkd 40k monthly

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