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It Mobile Device Support (contract)

Hong Kong, Hong Kong
Last update 2024-03-05
Expires 2024-04-05
ID #2013071171
Free
It Mobile Device Support (contract)
Hong Kong, Hong Kong,
Modified February 1, 2024

Description

Job Descriptions: Provide technical support: Offer technical assistance and troubleshooting services to end-users Troubleshoot and resolve issues: Diagnose and resolve hardware and software problems related to devices, ensuring minimal downtime and optimal performance.

Device provisioning and configuration: Handle the setup, configuration, and deployment of devices according to the bank's standards and security policies.

VIP Support: Conduct training sessions to educate users on device usage, security practices, and efficient utilization of available resources.

QA Testing: Evaluate the performance and scalability of the software under different load conditions.

Actively participate in continuous improvement efforts, sharing feedback and suggestions to enhance development processes Job Requirements:   Technical expertise: Strong knowledge of hardware components, operating systems (Windows, mac OS, or Linux), mobile platforms (i OS, Android), and software applications commonly used in the organization.

Troubleshooting skills: Ability to analyze, diagnose, and resolve hardware and software issues efficiently.

Communication skills: Excellent verbal and written communication skills to interact with users and explain technical concepts effectively.

Customer service orientation: Patience, empathy, and a customer-centric approach to provide a positive support experience.

Excellent problem-solving skills and adaptability   

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It mobile device support (contract)

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