About The Company KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions.
Serving over 72,000 merchants across Australia, Hong Kong, Japan and Singapore, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation.
KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.
Job Duties Strategic Planning & Leadership: Develop and execute the regional onboarding and implementation strategy for the VAS product portfolio, aligned with global objectives and regional market needs.
Define key success metrics (KPIs) for the implementation process, such as time-to-value, customer satisfaction (CSAT), and implementation cycle time.
Act as the regional voice of the customer, providing structured feedback to Product, Sales, and Marketing teams to influence product roadmap and GTM strategies.
Forecast, plan, and manage the regional budget and resources for the implementation team.
Process Optimization & Excellence Analyze, design, and continuously optimize the end-to-end customer onboarding and implementation workflow.
Develop and standardize implementation playbooks, methodologies, and best practices for all VAS products to ensure consistency, quality, and scalability.
Identify and eliminate bottlenecks in the implementation process, leveraging technology and automation where possible.
Establish a robust quality assurance framework for all implementation projects.
Team Enablement & Management Lead, mentor, and develop a team of VAS Implementation Specialists and be the central point of expertise for the region.
Ensure the team is fully equipped with the latest product knowledge, technical skills, and soft skills required for success.
Foster a culture of continuous improvement, collaboration, and customer-centricity within the team.
Requirements Bachelor's degree in Business, Finance, Technology, or a related field.
MBA is a plus.6+ years of experience in customer onboarding, implementation, professional services, or a related client-facing role within a Saa S or technology company.
Proven track record in a regional or multi-country leadership role, with experience developing and executing strategy.
Direct experience with implementing financial, accounting, POS, or business intelligence software is highly advantageous.
A humble and easy-going individual who fosters positive and lasting relationships, excelling as both an individual contributor and a strong team player.
A strategic thinker with strong analytical and leadership abilities, adept at problem-solving, delivering exceptional customer experiences, and adapting quickly in fast-paced environments.
Effective time management and organizational skills.
Experience in leading a remote team is a plus.
Great interpersonal skills, fluent in Cantonese, Mandarin & English.
We offer attractive remuneration package and excellent career development to the right candidate.
