Job Highlights
Leadthe performance of Teleasales Team
Handlecustomerenquiryandcomplain
Handleandrespondcustomerviaphone/E-mail/Apps
Providesupportinadministrativeduties, prepare reports to management.
Strong people management skill to drive the Teleasales Team to achieve sales target (KPI).
Possess with team management experience
Salary: $30,000 – 32,000
Job Duties
Strong management skill to motivate and drive the Teleasales Team to achieve sales target / KPI.
Develop and Review promotion procedures and provide quality insights
Create Service Report to Management
Handle complicated cases escalated from the team and solve complaints
Sustain staff development and retention by motivating, coaching, and developing the staff to achieve the individual, team and department objectives
Work closely with Department Head for change projects including feasibility study, user requirement definition, UAT, staffing and training arrangement, etc.
Requirements
Form 7 or above with strong team leader experience, or. High Diploma / Degree Holder with team management experience, banking or call centerexperience is preferred.
Able to work under pressure and independently
Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is required
Highly PC literate in Microsoft Word, Excel, Powerpoint, etc
Strong Anylsis skill is preferred.
More Job Information
Salary
30000 - 32000 / MONTH
Job Function
銀行 · 金融服務 - 私人銀行服務
Location
九龍灣
旺角
Employment Term
合約
Education
文憑或相等程度
