Overview Junior Technical Support Representative (Fintech) — Training Provided | Day Shifts | Hong Kong We accept application CVs in English only. Who we are Zota is a global payment gateway technology hub — a one-stop shop for online businesses to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page. The role We’re hiring an early-career, tech-savvy Support Representative to join our Hong Kong team. You’ll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments. Full training is provided at the company’s expense. What you’ll do Troubleshoot and resolve customer issues via email, Slack & Skype Guide merchants through API integrations Support technical workflows behind our global payment gateway Collaborate with product & platform teams Identify bugs and provide product feedback Conduct manual QA and third-party interactions Must-haves Strong English (written/spoken), customer empathy, and organizational skills. Availability for day shifts and occasional weekend/holiday rotations (extra paid as required by law). Curiosity and willingness to learn technical concepts (no engineering background required). Nice-to-haves Experience in technical support or customer service. Familiarity with APIs. Growth opportunities!Daily breakfast & lunch Medical insurance Performance bonuses Company trips Weekly Happy Hours Interview process Fast and friendly. What happens after you apply?Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch once we have reviewed your CV regarding any next steps. In the meantime, you can check our website pages to learn more about us: https://bit.ly/zotacareers Seniority level Entry level Employment type Full-time Job function Finance and Information Technology Industries Financial Services and Technology, Information and Media Referrals increase your chances of interviewing at Zota by 2x
