Manage the commercial activities in the Hong Kong and Macau key account channels. Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc. Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs. Handle regular sales review to build partnership with customers. Requirements University graduate or above in Business or related discipline. At least 4 years or above of Key Account sales/Category Management experience in FMCG industry with proven commercial success. Those with 7+ years will be considered as KA Manager. Strong analytical skills, self-motivated, responsible, effective communication & interpersonal skills, result-oriented & act as a good team player. Good command of spoken and written English and Cantonese. Great exposure with High net-worth individual clients. Manage Incoming GBA Customer Enquiries. Job Duties Deliver a high standard of customer services to VIP clients in GBA markets. Provide timely & quality services to all incoming enquiries. Resolve complaint cases tactfully to ensure customer satisfaction. Deliver a high standard of customer services to VIP clients in South East Asia markets. Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness. Build strong customer relationships with the right partners to create synergy and business opportunities. Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages. Tasked to drive performance and operational excellence in high-end luxury fashion stores in Hong Kong. Plan and implement inspirational and engaging coaching programs for retail teams to deliver high levels of client satisfaction, business results, and operational efficiency. Anticipate and address operational issues to keep pace with changing trends.
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