Assistant Manager, Customer Service (Telephone Servicing)2 weeks ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer needs. Identify process improvement areas to enhance customer experience. Support the department to achieve business KPIs. Requirements HKDSE or above Minimum 1 year of Contact Centre experience in the banking/finance industry HKSI Type 1 RA is preferred Proficient in MS Office applications including Chinese word processing. Excellent communication and writing skills in English, Cantonese, and Putonghua. Attentive, accurate, reliable, and efficient processor Able to understand and address customer concerns Self-motivated and able to work under pressure. Good team player Willing to attend shift duties Seniority level Entry level Employment type Full-time Job function Customer Service Industries Banking
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Ocbc | Assistant Manager, Customer Service (telephone Servicing)
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Ocbc | Assistant Manager, Customer Service (telephone Servicing)
Hong Kong, Hong Kong,
Modified January 11, 2025
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Employer's info
OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. It is ranked by Bloomberg Markets as the world's strongest bank in 2011 and 2012.
OCBC Bank and its subsidiaries offer a broad array of specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC Bank’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has a network of over 470 branches and representative offices in 15 countries and territories, including about 350 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP.
OCBC Bank's insurance subsidiary, Great Eastern Holdings, is the largest insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia. Private banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted “Outstanding Private Bank in Asia Pacific” by Private Banker International.
For more information, please visit www.ocbc.com.
Specialties
Consumer banking,
Corporate banking,
Investment banking,
Global wealth management