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Ocbc | Assistant Manager, Customer Service (telephone Servicing)

Hong Kong, Hong Kong
Last update 2025-01-12
Expires 2025-02-12
ID #2544977558
Free
Ocbc | Assistant Manager, Customer Service (telephone Servicing)
Hong Kong, Hong Kong,
Modified January 11, 2025

Description

Assistant Manager, Customer Service (Telephone Servicing)2 weeks ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer needs. Identify process improvement areas to enhance customer experience. Support the department to achieve business KPIs. Requirements HKDSE or above Minimum 1 year of Contact Centre experience in the banking/finance industry HKSI Type 1 RA is preferred Proficient in MS Office applications including Chinese word processing. Excellent communication and writing skills in English, Cantonese, and Putonghua. Attentive, accurate, reliable, and efficient processor Able to understand and address customer concerns Self-motivated and able to work under pressure. Good team player Willing to attend shift duties Seniority level Entry level Employment type Full-time Job function Customer Service Industries Banking
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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Ocbc | assistant manager, customer service (telephone servicing)

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